Privacy Policy

Soft Houze Pvt. Ltd. ("Soft Houze", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at softhouze.com or engage our services.

1. Information We Collect

Information you provide directly: When you contact us through our website, request a quote, or engage our services, we collect information such as your name, email address, phone number, company name, and project details.

Information collected automatically: When you visit our website, we may automatically collect certain technical data including your IP address, browser type, pages visited, and time spent on pages. This is done through cookies and similar tracking technologies.

Communications: If you correspond with us via email, WhatsApp, or our contact form, we retain the content of those communications and your contact details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send project updates, invoices, and project-related communications
• Improve our website and services based on usage patterns
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Third-party tools we use to operate our business (e.g., Firebase for data storage, Stripe for payments, email providers) — all bound by confidentiality agreements.
• Legal requirements: If required to do so by law or in response to valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.

4. Data Storage and Security

Your data is stored securely using Firebase (Google Cloud), which is ISO 27001 certified and SOC 2 compliant. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to improve your browsing experience. These include essential cookies (required for the site to function) and analytics cookies (to understand how visitors use our site). You can control cookie settings through your browser preferences.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes

To exercise any of these rights, please contact us at hello@softhouze.com. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is typically retained for 5 years after project completion. You may request earlier deletion at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Soft Houze Pvt. Ltd.
📧 Email: hello@softhouze.com
🌐 Website: softhouze.com